Faq

What is your minimum order quantity?

Our MOQ is flexible based on product type. For standard ring binders, it's typically 5,000 pieces. For custom designs, please contact us to discuss.

Can I get a sample before placing an order?

Yes, samples are available upon request. We provide free samples for standard products, but shipping costs are to be covered by the customer.

What is your production lead time?

Standard production takes 15-30 days after order confirmation and sample approval. Timelines may vary based on order quantity and customization requirements.

Do you offer OEM or custom designs?

Yes, we offer full OEM services. You can customize size, color, material (PVC, PP, EPPE), and logo printing. Just send us your design or sample.

What are your payment terms?

Our standard payment terms are 30% deposit via T/T (wire transfer) and 70% balance against copy of Bill of Lading. Other terms can be discussed.

How do you ensure product quality?

We have a strict quality control system at every production stage, from raw material inspection to final product testing. Our high frequency heating machines ensure consistent quality.

What shipping methods do you offer?

We offer sea freight, air freight, and express shipping (DHL, FedEx, UPS). Sea freight is the most economical for large orders, while express is best for sample or small orders.

Do you offer a warranty on your products?

Yes, we provide a one-year warranty against manufacturing defects. If any quality issue arises, we will replace or refund accordingly.

Do you have experience exporting to my country?

Yes, we export worldwide including North America, Europe, Asia, and more.

What materials do you offer for binders?

PVC, PP, and EPPE. All are durable and eco-friendly options available.

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